Description

Core Policy

CORE CHARGES apply to purchases of REMANUFACTURED items.

A remanufactured item saves you the “core” cost by allowing you to return the worn item which has residual value to the original equipment manufacturer. A “core” deposit is a value placed on the rebuildable component (your used part). You are required to make a deposit on this item which will be credited back to you contingent on the return of your existing worn part. You must return your worn part inside the box and packing materials in which the replacement part was received. Items containing oil or fluid MUST be drained! The core must be in a condition which is deemed “normal wear and tear.” The cost of freight to return the core is flat fee of $8 which will be subtracted from core credit.

Core Return Directions and Guidelines

• Cores with cracked housings, broken shafts, or broken major components will not be accepted for credit. Cores must exhibit normal wear and tear conditions.
• Cores must be drained of internal fluids. This is to reduce risk of spills which could become an environmental hazard during shipping. Failure to drain oil from the core will result in a $100 handling charge upon receipt at our warehouse.
• Cores should be “reasonably” cleaned of exterior oil, grease, and dirt.
• Cores should be wrapped in plastic when repacked for shipment. A garbage bag is perfect for this requirement. Wrapping your core helps to keep residual fluids from leaking from the package during shipment.
• Repack your core inside the box the replacement part was received in. It is extremely important that the core be returned inside its original box for identification purposes.
• Pack some paper or scrap cardboard inside the box to help keep the item from shifting during shipping transportation.
• YOU MUST enclose the packing list that was emailed to you inside the box before securing it so that your return can be identified properly when received at our warehouse. This assures that we receive proper credit for your return.
• Securely tape your package closed.
• PLEASE mark the outside of your box clearly and in large lettering with the words “CORE RETURN”. This helps make sure that your package remains identified within the warehouse as a core.
• Please use a shipping carrier that provides package tracking capability. UPS, FedEx, and USPS all provide this service. Package tracking is extremely helpful to resolve any disputes. and gives you a record of the return date.
• In certain circumstances, the call center may request that the core be sent directly back to the manufacturer. Under no circumstances should a core be sent directly to the manufacturer without receiving direction to do so.
• Please email your package tracking information to us so that we may assist you with the expediting of your return credit.
• Your credit will be issued against the original credit card or PayPal account which was provided to us at the time you placed the order.

Core Returns – Frequently asked Questions

I want to purchase a part on your website but I noticed there is a core deposit required. What is a core deposit and why am I being charged for this?

Certain products can be reconditioned, recycled, or remanufactured to OEM standards for future sale and use. The components that are to be remanufactured have a core deposit. This deposit is fully refundable when a customer returns the “core.” In short, the “core” is your old part. Send us your old part and the core deposit will be refunded to you.

How do I return a “core”?

Please see Core Return Directions and Guidelines above. Any questions can be addressed by contacting customer service.

How long do I have to return a core?

All cores must be returned within 6 months of the purchase date. No exceptions will be made.